Best practices to receive better technical support
Login issue
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If you are unable to login, please make sure you are not using an ad blocker on the browser. Then contact us with the following info:
- Browser type(Chrome, Safari, etc)
- Do you use VPN or not
- Were you able to login before? When did the issue start happening?
Data discrepancy issue
If there's a data discrepancy issue between Tenjin and other platforms, please verify these initially before reaching out to Tenjin Support:
- Are you looking at data on both platforms for the same date range?
- Do both platofrms have the same timezone for their data? Tenjin uses UTC timezone.
Then contact us with the following info:
- What metrics are you comparing?
- What platform(s) are you comparing with Tenjin?
- What granularity are you looking at? Are you looking at app, channel or campaign level data?
- What time period are you looking at?
- Any screenshots that might be helpful to troubleshoot the issue.
How does intercom work
Tenjin uses Intercom as a real-time chat tool embedded on the dashboard that will enable us to respond to your questions faster. To send us a chat message, click the circle at the right bottom and you can send us your questions. Our team will reply as soon as possible.
